Help

Support

Something not working, or not behaving the way you expected? Email us and we'll get back to you.

It helps to include your device (iPhone 15, iPad Pro 11", Pixel 8, and so on), the iOS or Android version, and what you were doing when it went wrong. If a specific point or layout is involved, say which — it makes the difference between a guess and a fix.

Common questions

Where is my data stored?

On your device. Teams, players, layouts, breakouts and points live in a local database on your phone or tablet and are never uploaded to us. See the privacy policy for the full picture.

I deleted the app and lost my records. Can you restore them?

We can't — we never had a copy. Because nothing you record leaves your device, there is nothing on our side to restore from. A backup you made yourself is the only route: on iPhone or iPad, an iCloud or encrypted computer backup from before the deletion — it's worth checking that Settings → Apple ID → iCloud → iCloud Backup is on. On Android, the app's data is included in the automatic backup to your Google account, so restoring the device, or signing in to the same account on a new one, can bring it back.

Does it sync between my devices?

Not at the moment. There are no accounts, so each device keeps its own records — and that applies between an iPhone and an iPad just as much as between an iPhone and an Android phone. You can move a field layout between devices by sharing the layout file, but recorded points stay where they were recorded.

What does the subscription cover?

Viewing is free and stays free: everything you've already recorded can be read back, replayed and analysed without paying. A subscription covers recording new breakouts and points. Subscriptions are billed by the store you installed from — Apple through your App Store account on iPhone and iPad, Google through your Google Play account on Android. A subscription bought on one of them does not carry to the other.

How do I cancel or manage my subscription?

Subscriptions are managed by the store, not by us, so the route depends on the device. On iPhone or iPad, open Settings → your name → Subscriptions and choose Paintball Coach. On Android, open the Google Play Store app, tap your profile picture, then Payments & subscriptions → Subscriptions and choose Paintball Coach — or go to play.google.com/store/account/subscriptions. Either way, cancelling stops the renewal and you keep access until the end of the period you have paid for.

Refunds are the store's to give, not ours. Apple's go through reportaproblem.apple.com; Google's are in your Google Play order history. Each has its own time limit, so going to the store directly is faster than coming to us first.

I subscribed but the app still asks me to pay.

Try Restore purchases in the app first — that re-checks your account with the store. If it still doesn't unlock, make sure the device is signed in to the same account you bought it with — the Apple Account on iPhone or iPad, the Google account on Android — then email us and include the date of purchase.

A bunker won't record a break.

Breaks are counted by bunker name, so a bunker with no name has nothing to record against. Open the layout in the field editor, name the bunker, and it will start counting.

Which devices does it run on?

iPhone and iPad running iOS 17 or later, and Android phones and tablets running Android 8.0 or later. The Android version went live on Google Play on 5 November 2026.

Feature requests and bugs

Both are welcome at the same address. Requests that come with a description of the situation that prompted them — what you were trying to work out about your team — are far more useful than a feature name on its own, and they're the ones that tend to get built.