Help

Support

Something not working, or not behaving the way you expected? Email us and we'll get back to you.

It helps to include your device (iPhone 15, iPad Pro 11", and so on), the iOS version, and what you were doing when it went wrong. If a specific point or layout is involved, say which — it makes the difference between a guess and a fix.

Common questions

Where is my data stored?

On your device. Teams, players, layouts, breakouts and points live in a local database on your iPhone or iPad and are never uploaded to us. See the privacy policy for the full picture.

I deleted the app and lost my records. Can you restore them?

We can't — we never had a copy. Because nothing you record leaves your device, there is nothing on our side to restore from. If you have an iCloud or encrypted computer backup from before the deletion, restoring the device from it will bring the data back. It's worth checking that Settings → Apple ID → iCloud → iCloud Backup is on.

Does it sync between my iPhone and iPad?

Not at the moment. Each device keeps its own records. You can move a field layout between devices by sharing the layout file, but recorded points stay where they were recorded.

What does the subscription cover?

Viewing is free and stays free: everything you've already recorded can be read back, replayed and analysed without paying. A subscription covers recording new breakouts and points. Subscriptions are billed by Apple through your App Store account.

How do I cancel or manage my subscription?

Subscriptions are managed by Apple, not by us. On your device, open Settings → your name → Subscriptions and choose Paintball Coach. Cancelling there stops the renewal; you keep access until the end of the period you've paid for. Refund requests also go to Apple, at reportaproblem.apple.com.

I subscribed but the app still asks me to pay.

Try Restore purchases in the app first — that re-checks your App Store account. If it still doesn't unlock, make sure the device is signed in to the same Apple Account you bought it with, then email us and include the date of purchase.

A bunker won't record a break.

Breaks are counted by bunker name, so a bunker with no name has nothing to record against. Open the layout in the field editor, name the bunker, and it will start counting.

Which devices does it run on?

iPhone and iPad running iOS 17 or later.

Feature requests and bugs

Both are welcome at the same address. Requests that come with a description of the situation that prompted them — what you were trying to work out about your team — are far more useful than a feature name on its own, and they're the ones that tend to get built.